Legal
Privacy Policy
Last updated: 14 October 2026
This Privacy Policy explains how Sunka Technologies limited (“Sunka”, “we”, “us”) collects, uses, shares, and protects personal information when you use Sunka (customer app), Sunka Pro (driver / partner app), Sunka website. It is designed to meet Google Play User Data and privacy disclosure expectations, including sensitive permissions such as location, camera, photos, and notifications.
1. Who we are
The data controller for Sunka services is Sunka Technologies limited, operating primarily from Lusaka, Zambia. For privacy requests email [email protected]. For general support use [email protected].
2. Scope
This policy covers customers, drivers, dispatchers, restaurant partners, sellers, and website visitors. Separate product experiences (rides, food, delivery, marketplace, property, automotive, travel) share the same Sunka account and privacy framework unless we tell you otherwise in-product.
3. Information we collect
3.1 Information you provide
- Account details: name, phone number, email, password, profile photo.
- Identity & compliance (especially drivers/partners): national ID, licence, vehicle registration, insurance, and similar verification documents you upload.
- Booking & order details: pickup/drop-off, addresses, cart contents, special instructions, ratings, and support messages.
- Payment information processed by payment partners (we do not store full card PAN where a processor tokenises it).
- Communications: in-app chat, WhatsApp/email OTP flows, and support tickets.
3.2 Information collected automatically
- Device data: model, OS version, app version, language, approximate network info, crash/diagnostic logs.
- Usage data: screens viewed, feature interactions, search queries, referral codes.
- Location data: precise or approximate location when you grant permission (see Permissions).
- Push notification tokens to deliver alerts you allow.
- Cookies and similar technologies on the website for session, security, preferences, analytics, and advertising — see our Cookie Policy.
3.3 Information from others
- Maps / geocoding providers for address search and routing.
- Fraud, identity, or payment partners when required to process a transaction or verify a driver.
- Public or partner catalogues (e.g. flight/bus inventory) needed to fulfil a booking.
4. App permissions & why we need them
Before Android shows a system permission dialog, Sunka apps present an in-app explanation. You can revoke permissions in system settings; some features will then be unavailable.
4.1 Sunka customer app
| Permission | Why we need it |
|---|---|
| Internet | Operate the app, sync bookings, chat, and payments with our servers. |
| Fine / coarse location | Set pickup points, show nearby drivers, track active trips, and suggest delivery addresses. Used while location features are active. |
| Biometric | Optional faster unlock. Biometric templates stay on your device; we never receive your fingerprint or face data. |
| Notifications | Ride status, driver arrival, order updates, chat, and safety alerts. |
| Camera | Optional photos for listings, profile, chat attachments, and scans. |
| Photos / media / storage | Upload images you select. We do not continuously scan your gallery. |
4.2 Sunka Pro (drivers & partners)
| Permission | Why we need it |
|---|---|
| Internet | Receive trips, navigate, upload documents, sync earnings. |
| Fine / coarse location | Match nearby trip requests and share position with riders while online. |
| Background location | Continue accurate dispatch when the app is backgrounded while you are online. A foreground “Online” notification is shown while location is shared for work. |
| Camera & photos / storage | Capture or upload licence, vehicle, insurance, and identity documents. |
| Notifications | Trip offers and account alerts, including when the app is closed. |
| Vibrate / wake lock | Make trip offers noticeable and keep the device awake briefly during an alert. |
| Boot completed | Restore alert listeners after reboot so online drivers do not miss requests. |
| Foreground services (location & data sync) | Reliable online session with a visible ongoing notification while working. |
| Full-screen intent / exact alarms / battery unrestricted / display over apps | Optional reliability enhancements for time-sensitive trip offers on some Android devices. Not all are required to go online. |
Background location disclosure: Sunka Pro collects location data to enable real-time trip matching and rider ETA even when the app is closed or not in use, but only while the driver has gone online for work. Drivers can go offline to stop background location sharing for dispatch.
5. How we use information
- Provide, operate, and improve rides, food, delivery, marketplace, property, automotive, and travel features.
- Match customers with drivers/partners, calculate fares, process payments, and prevent fraud/abuse.
- Verify driver and partner eligibility and keep regulatory records where required.
- Send transactional messages and, with consent where required, marketing communications.
- Personalise content (e.g. local currency, nearby places) and measure app performance.
- Comply with law, enforce Terms, and protect safety (including SOS / emergency features you trigger).
7. Retention & security
We keep personal data only as long as needed for the purposes above, including legal, tax, dispute, and safety retention periods (for example trip records and driver verification documents may be kept longer than a casual chat message). We use administrative, technical, and organisational measures appropriate to the risk (encryption in transit, access controls, monitoring). No method of transmission is 100% secure.
8. Your rights & choices
- Access, correct, or update account information in the app or by contacting us.
- Request export or deletion of personal data (subject to legal retention exceptions) via in-app privacy tools where available or email [email protected].
- Manage marketing preferences and notification permissions in the app / device settings.
- Revoke location, camera, photos, biometric, or other permissions in Android/iOS settings.
- Close your account; residual anonymised or legally required records may remain.
9. Children
Sunka is not directed to children under 13 (or the higher age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided data, contact [email protected] and we will take appropriate steps.
10. International transfers
We primarily process data in connection with operations in Lusaka, Zambia, but providers (for example cloud hosting, push notifications, and maps) may process data in other countries. Where we transfer data, we take steps designed to protect it consistently with this policy and applicable law.
11. Changes
We may update this Privacy Policy. The “Last updated” date will change, and material updates may be notified in-app, by email, or on this page. Continued use after the effective date means you accept the updated policy where permitted by law.
12. Contact
Sunka Technologies limited · Lusaka, Zambia
Privacy: [email protected]
Support: [email protected]
See also our Terms & Conditions.